At a conference I attended several years ago, one of the speakers talked about needing to hire someone to step in and substitute for another designer who had fallen quite ill. The speaker found his new designer from reading their blog. Because that designer wrote and shared his thoughts on the web, he got a […]

Oh, government websites. Bless their confusing little hearts. Every time I log in to make a federal payment (favorite UI copy: “REMINDER! PAY ALL TAX BILLS WHEN DUE!”), or to file paperwork for the Social Security Administration (which gave me this oh-so-helpful warning), I’m greeted by inconsistent and incomprehensible design. Button designs across multiple government […]