ITPS / POLICIES
Refund Policy
Effective Date: August 18, 2026
Company Name: IT Pro Services LLC ("ITPS")
Website: https://www.it-ps.net/
1. Overview
IT Pro Services LLC ("ITPS," "we," "us," or "our") is committed to providing reliable web hosting, managed IT services, cybersecurity solutions, website development, digital services, and other technology solutions.
This Refund and Cancellation Policy explains when refunds may be available, which products and services are non-refundable, and how customers may cancel services.
By purchasing or using ITPS products or services, you acknowledge and agree to this Refund and Cancellation Policy, subject to applicable law.
2. 30-Day Money-Back Guarantee for Eligible Hosting Services
ITPS offers a 30-day money-back guarantee on eligible shared hosting plans subject to the following conditions:
The guarantee applies to qualifying shared hosting plans only.
The customer must be a first-time purchaser of the eligible hosting service.
The refund request must be submitted within 30 calendar days of the original purchase date.
The account must be in good standing.
The customer must not have violated our Terms and Conditions or Acceptable Use Policy.
The guarantee applies only to the eligible hosting service fee.
The 30-day money-back guarantee does not apply to third-party products, add-ons, setup fees, domain-related fees, licenses, or other excluded services described below.
3. Non-Refundable Products and Fees
Unless otherwise required by applicable law or expressly agreed to in writing, the following fees are generally non-refundable once purchased, registered, activated, provisioned, or incurred:
Domain name registrations
Domain renewals
Domain transfers
SSL certificates
Setup or activation fees
Software licenses
Third-party licenses and services
Add-ons
Dedicated servers
Virtual Private Servers (VPS)
Cloud or custom infrastructure
Hosting renewals after the initial qualifying billing period
Website or server migration services
Third-party vendor fees
Payment processing fees where permitted by law
Certain third-party products may also be governed by the refund policies of the applicable provider.
4. Website Development, Digital, and Professional Services
Because professional and digital services involve time, labor, planning, configuration, intellectual property, and other resources, payments for these services are generally non-refundable once work has begun.
These services may include:
Website design and development
Managed IT services
Cybersecurity services
IT consulting
Branding and graphic design
Social media management
Digital marketing
Search engine optimization
AI automation
Chatbot development
Custom software development
Systems integration
Cloud configuration
Network services
Technical consulting
Custom technology projects
Once ITPS begins providing the service, amounts paid for work already performed or resources already committed are generally non-refundable.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
5. Subscription and Recurring Services
Recurring services may automatically renew according to the customer's selected billing cycle or service agreement.
Customers are responsible for canceling recurring services before the next renewal date.
Unless a separate service agreement states otherwise, we recommend submitting cancellation requests at least 7 days before the next scheduled billing date to allow sufficient processing time.
Once a recurring charge has been processed, the payment is generally non-refundable except:
When required by applicable law
In cases of verified duplicate billing
In cases of confirmed billing error
Where ITPS expressly approves an exception
Cancellation prevents future renewal charges but does not automatically create a refund for charges already incurred.
6. Project-Based Services
Project-based services may require:
Deposits
Advance payments
Milestone payments
Progress payments
Unless otherwise stated in a signed proposal, statement of work, or service agreement, deposits and payments for work already started are generally non-refundable.
If a customer cancels a project after work has begun:
The customer remains responsible for work performed through the cancellation date.
The customer remains responsible for approved third-party expenses and commitments.
Completed deliverables for which full payment has been received may be provided according to the applicable agreement.
Work that has not been paid for may be withheld where permitted by the applicable agreement and law.
Any project-specific cancellation provisions contained in a signed agreement will take precedence over this general policy.
7. Customer-Requested Changes and Delays
Refunds will generally not be issued because of delays caused by:
Failure to provide required information
Failure to provide content
Delayed approvals
Customer-requested revisions
Changes to project scope
Failure to respond to ITPS communications
Third-party vendors or platforms outside ITPS's reasonable control
Additional work outside the original project scope may require additional fees.
8. Abuse of the Refund Policy
ITPS reserves the right, to the extent permitted by law, to deny refund requests that reasonably appear to involve abuse, fraud, or misuse of this policy.
Examples may include:
Repeated refund requests across multiple accounts
Attempts to receive substantial services and then obtain a refund without valid grounds
Fraudulent transactions
Misrepresentation
Abuse of promotional offers
Intentional violations of service policies
Refund eligibility will be evaluated based on the circumstances of each request and applicable law.
9. Acceptable Use and Policy Violations
Customers whose accounts are suspended or terminated because of material violations of our Terms and Conditions or Acceptable Use Policy may lose eligibility for discretionary refunds.
Violations may include:
Spam
Phishing
Fraud
Malware distribution
Unauthorized system access
Hacking or malicious activity
Illegal content or activity
Intellectual property violations
Abuse of server or network resources
Activities that threaten the security or availability of ITPS infrastructure
Nothing in this provision removes any refund or consumer rights that cannot legally be waived.
10. Resource Usage
Hosting and infrastructure services are subject to reasonable resource usage limitations.
Accounts that materially interfere with server, network, or platform performance may be subject to:
Resource limits
Throttling
Temporary suspension
Migration
Termination
Where suspension or termination results from a material policy violation by the customer, payments already made may be non-refundable to the extent permitted by law.
11. Fraud Prevention
ITPS may review transactions for suspected fraud or unauthorized activity.
Orders reasonably suspected of fraud may be:
Delayed
Placed under review
Suspended
Canceled
We may request additional information to verify account ownership, identity, or payment authorization.
Confirmed fraudulent activity may result in termination of services and other lawful protective measures.
Refunds involving suspected fraudulent transactions may be delayed while an investigation is conducted.
12. Chargebacks and Payment Disputes
Customers are encouraged to contact ITPS before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve billing concerns.
Customers retain any dispute or chargeback rights available to them under applicable law and the rules of their payment provider.
If a chargeback or payment dispute is initiated, ITPS may:
Temporarily suspend affected services where appropriate
Provide transaction and service records to the payment processor
Contest inaccurate or improper disputes
Seek payment for valid outstanding balances through lawful means
Submitting fraudulent or knowingly false payment disputes may result in termination of services.
13. Duplicate or Incorrect Charges
If you believe you were:
Charged twice for the same transaction
Charged an incorrect amount
Charged after a properly processed cancellation
Charged because of an ITPS billing error
Please contact us promptly.
Verified billing errors will be corrected, and any applicable refund will be issued to the original payment method whenever reasonably possible.
14. Refund Processing
Approved refunds are generally processed within 5–10 business days after approval.
Refunds will normally be issued to the original payment method used for the transaction.
Once ITPS processes a refund, additional processing time may be required by:
Banks
Credit card companies
Payment processors
Financial institutions
ITPS does not control processing times imposed by third-party financial institutions.
15. Exceptions
ITPS may consider refund requests outside the standard terms of this policy in limited circumstances, including:
Verified duplicate payments
Confirmed billing errors
Significant service failures directly attributable to ITPS
Other circumstances that ITPS determines warrant an exception
Any discretionary exception applies only to the specific transaction for which it was granted and does not modify this Refund Policy for future transactions.
Nothing in this policy limits rights or remedies available under applicable law.
16. Service Cancellation
Customers may request cancellation by contacting IT Pro Services.
To help prevent renewal charges, cancellation requests for recurring services should generally be submitted at least 7 days before the next billing date.
Cancellation requests should include sufficient information for us to identify the applicable account or service.
Email: support@it-ps.net
Phone: (904) 881-2019
Cancellation becomes effective once processed by ITPS unless a different termination date is stated in the applicable service agreement.
17. Effect of Cancellation
When a service is canceled:
Future renewals for the canceled service will stop after cancellation is processed.
Previously incurred charges remain due.
Access to services may end on the effective cancellation date or at the end of the paid service period, depending on the service.
Customers should retrieve or back up any necessary data before service termination.
ITPS is not responsible for customer data remaining on terminated services beyond any retention period expressly provided in a separate agreement.
18. Third-Party Services
Certain ITPS services may include products, licenses, subscriptions, registrations, or infrastructure supplied by third parties.
Refunds for third-party charges may be subject to the third party's cancellation and refund policies.
ITPS cannot guarantee refunds for amounts already paid or committed to third-party providers.
19. Relationship to Other Agreements
This Refund and Cancellation Policy should be read together with our:
Terms and Conditions
Privacy Policy
Acceptable Use Policy
Applicable proposal or statement of work
Applicable service agreement
If a signed written agreement between ITPS and a customer contains refund or cancellation terms that differ from this general policy, the specific written agreement will control for that service.
20. Changes to This Policy
ITPS may update this Refund and Cancellation Policy from time to time.
When changes are made, the Effective Date at the top of this page will be updated.
Changes apply prospectively unless otherwise required or permitted by applicable law.
21. Agreement
By purchasing or using ITPS services, you acknowledge that you have reviewed and agreed to this Refund and Cancellation Policy, together with the applicable Terms and Conditions and other service-specific agreements.
22. Contact Information
IT Pro Services LLC (ITPS)
Website: https://www.it-ps.net/
Email: support@it-ps.net
Phone: (904) 881-2019