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Refund Policy

ITPS > Refund Policy

Refund Policy

Effective Date: April 9, 2026
Company Name: IT Pro Services (ITPS)
Website: https://www.it-ps.net/

1. Overview

At IT Pro Services (ITPS), we are committed to delivering reliable web hosting, IT solutions, and digital services. This Refund Policy defines eligibility, limitations, and protections regarding refunds.

By purchasing any service from ITPS, you agree to this policy in full.

2. 30-Day Money-Back Guarantee (Hosting Only)

We offer a 30-day money-back guarantee under the following strict conditions:

  • Applies to shared hosting plans only
  • Valid for first-time customers only
  • Refund request must be submitted within 30 calendar days of initial purchase
  • Account must be in good standing (no violations of Terms of Service)

Refunds will be issued for the hosting service fee only

3. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

  • Domain name registrations, renewals, or transfers
  • SSL certificates
  • Setup fees
  • Add-ons, licenses, and third-party services
  • Dedicated servers, VPS, or custom infrastructure
  • Hosting renewals (after initial billing cycle)
  • Migration services

4. Digital & IT Services (No Refund Policy)

Due to the nature of time, labor, and intellectual property, all digital services are non-refundable once initiated:

  • Website design and development
  • Branding and graphic design
  • Social media management
  • AI automation and chatbot solutions
  • SEO and marketing services
  • Custom software or integrations

Once work has started, all payments are final and non-reversible

5. Subscription & Recurring Services

  • All recurring services are non-refundable once billed
  • Clients are responsible for canceling services at least 7 days before the next billing cycle
  • Failure to cancel on time will result in automatic billing with no refund eligibility

6. Project-Based Work

  • All deposits and milestone payments are non-refundable
  • If a project is canceled:
    • Client must pay for all work completed
    • Any remaining work will not be delivered or charged

7. Abuse of Refund Policy

To prevent misuse, ITPS strictly enforces the following:

Refunds will be denied if:

  • Services were used, consumed, or deployed (e.g., hosting used for active websites)
  • Multiple refund requests are made across accounts
  • Customer shows patterns of abuse or cancellation exploitation
  • Services were purchased with intent to temporarily use and refund

ITPS reserves the right to limit, deny, or revoke refunds at its sole discretion.

8. Resource Usage & Policy Violations

Refund eligibility is voided immediately if the client violates any Terms of Service, including but not limited to:

  • Excessive resource usage impacting server stability
  • Hosting illegal, abusive, or prohibited content
  • Spam, phishing, or malicious activity
  • Security violations or hacking attempts

Accounts terminated for violations are not eligible for refunds

9. Fraud Prevention

ITPS actively monitors transactions for fraud.

  • Orders flagged as suspicious may be suspended or canceled without notice
  • Refunds may be withheld during investigation
  • Verified fraudulent transactions will result in:
    • Immediate termination
    • Permanent account ban
    • No refund issued

10. Chargebacks & Payment Disputes

You agree to contact ITPS before initiating any dispute.

Unauthorized chargebacks will result in:

  • Immediate account suspension or termination
  • Permanent ban from future services
  • Additional fees for recovery and dispute handling

We reserve the right to submit evidence to payment processors to dispute chargebacks.

11. Refund Processing

  • Approved refunds are processed within 5–10 business days
  • Issued to the original payment method only
  • Processing time depends on your bank or payment provider

12. Exceptions (At Our Discretion Only)

Refunds outside this policy may be granted only in rare cases such as:

  • Verified billing errors
  • Duplicate payments
  • Service failure directly caused by ITPS

All exception decisions are final

13. Service Cancellation

To cancel services, contact us at least 7 days before billing:

📧 Email: support@it-ps.net
📞 Phone: (904) 515-6115

14. Agreement

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy and our Terms of Service.

15. Contact Information

IT Pro Services (ITPS)
🌐 https://www.it-ps.net/
📧 support@it-ps.net
📞 (904) 515-6115